Terms of Service

1. About Bridget and these terms

These terms govern your use of Bridget AI Coach (Bridget), a Rise & Thrive Global product developed and operated by Quantum Co-Creation Pty Ltd (Quantum), ABN 22 162 325 484. By creating an account or using Bridget, you agree to these terms.

Quantum operates the Bridget platform. Australian-dollar subscriptions are provided and billed by Quantum. Euro subscriptions are provided and billed by Inspira. The applicable provider is shown before you subscribe and on your Stripe invoice or receipt.

Please also read our Privacy Policy and Refund and Withdrawal Policy.

2. Eligibility and your account

You may use Bridget only if you:

• are 18 years of age or older;
• provide accurate account and billing information;
• use only your own account; and
• may lawfully use the service where you live.

Keep your password and access links secure. Tell us promptly if you believe someone else has accessed your account.

3. What Bridget is

Bridget is an artificial-intelligence coaching assistant. Bridget follows a non-directive coaching approach and is designed to help you reflect, see your own perspective and make your own choices.

Bridget is not a human coach, therapist, doctor or licensed professional. She does not provide medical, psychological, legal or financial advice and is not a substitute for professional assessment, treatment, care or support. AI responses may be incomplete or inaccurate. You remain responsible for your choices and actions.

4. Crisis and urgent support

Bridget is not designed to support you in a crisis or emergency. Do not rely on Bridget if you are in immediate danger, are thinking about harming yourself or someone else, or need urgent professional help. Contact emergency services or an appropriate crisis service in your country.

5. Subscriptions, prices and tax

Individual and organisation subscriptions may be offered monthly or yearly. The price, currency, billing interval, applicable taxes and total due are shown before payment. Payments are processed by Stripe.

Subscriptions renew automatically for the selected interval until cancelled. You authorise the applicable billing provider and Stripe to charge your chosen payment method for each renewal. Organisation subscriptions may also depend on the number of paid seats shown at checkout and in Billing.

6. Cancellation, refunds and withdrawal

You may cancel from your account. Unless a refund or mandatory legal right applies, access continues until the end of the period already paid and the subscription does not renew.

Our voluntary refund windows, EU withdrawal information and Australian Consumer Law statement are set out in the Refund and Withdrawal Policy. Those voluntary promises do not reduce any right or remedy that applicable law says cannot be excluded or limited.

7. Organisation access

If an organisation provides your access, its administrator may manage membership and seats. The organisation cannot read your coaching conversations, private conversation titles or individual activity through Bridget. It may receive limited, privacy-protected aggregate information described in the Privacy Policy.

8. Your information and conversations

Our Privacy Policy explains what we collect, how Bridget and its providers process it, how conversations are protected, how long information is kept and the choices available to you.

You retain the rights you hold in the words you enter. You permit Quantum and its disclosed providers to process those words only as needed to provide, secure and administer Bridget, respect your choices and meet applicable legal obligations.

9. Acceptable use

Use Bridget lawfully and in good faith. You must not:

• access or attempt to access another person's account;
• bypass or interfere with security or access controls;
• upload malicious code or disrupt the service;
• use Bridget to threaten, exploit, harass or harm another person;
• impersonate another person;
• treat Bridget's output as professional medical, psychological, legal or financial advice;
• reproduce, resell or misrepresent Bridget as another service; or
• include another person's confidential or sensitive information unless you are entitled to do so and it is necessary for your own reflection.

10. Bridget's materials

Quantum and its licensors retain their rights in Bridget, including its software, design, documentation, coaching approach and brand materials. Your subscription gives you a limited, personal, non-transferable right to use Bridget while your access is active. It does not transfer ownership of those materials to you.

11. Availability and changes

Bridget may sometimes be unavailable for maintenance, security work or circumstances outside our reasonable control. Features may change as the service develops. We will use reasonable care and skill in operating Bridget and will communicate material changes where practicable.

12. Suspension and ending access

We may suspend or end access where these terms are seriously or repeatedly breached, payment remains unresolved, eligibility ends, or access creates a credible security, privacy, safety or legal risk. Where practicable, we will explain the reason and give you an opportunity to address it.

You may close your account or request deletion as described in the Privacy Policy. Some records may need to be retained for billing, security or legal reasons.

13. Responsibility and consumer rights

Bridget is a reflection tool. To the extent permitted by law, the platform operator and billing providers are not responsible for indirect loss that was not reasonably foreseeable from providing the service.

Nothing in these terms excludes or limits liability, guarantees, statutory rights or remedies that cannot lawfully be excluded or limited, including rights under the Australian Consumer Law and applicable European consumer law.

14. Changes to these terms

The current version and effective date appear above. If we make a material change to your rights or obligations, we will explain it and, where required, ask you to accept the updated terms before continuing. Mandatory rights that apply where you live are not removed by these terms.

15. Contact

For product, billing, privacy, accessibility or security enquiries, contact support@riseandthriveglobal.com. This address is not an emergency service.