Refunds and cancellation
You can cancel your subscription at any time from your account page. No emails to write, no one to convince. You keep full access until the end of the period you have already paid for, and no further payments are taken.
Subscriptions billed in Australian dollars are provided by Quantum Co-Creation Pty Ltd (Australia). Subscriptions billed in euros are provided by Inspira (France). The policy below is the same for both.
Monthly plans
A full refund within 14 days of your first payment, worldwide, on request. Renewal payments are not refundable, though cancelling always stops any further charges.
Yearly plans
A full refund within 30 days of your first payment. After that, on request, we refund the whole unused months remaining on your plan, calculated at the monthly rate.
Always refunded in full
Billing errors, duplicate charges and extended outages are always refunded in full, whenever they happen.
How to request a refund
Contact us and we will arrange it. Refunds go back to your original payment method.
For organisations
Team subscriptions have the same windows: 14 days for monthly billing and 30 days for yearly billing, counted from the first payment. Statutory consumer rights continue to apply to members who are consumers.
If you are in the EU
When you subscribe you ask for immediate access to Bridget, and the statutory 14 day right of withdrawal ends once the service begins. The 14 and 30 day refund windows above apply instead. Nothing in this policy affects rights that cannot be waived.
If you are in Australia
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Crisis referrals
If Bridget refers you to professional or crisis support, that is the product working as designed and does not automatically qualify for a refund. If you feel your circumstances warrant one, contact us and we will consider it with care.